Welcome to our Refund and Return Policy at Venus in Salem. We want to ensure you have a clear understanding of our procedures, making your shopping experience seamless and satisfying.

Overview: Our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in the original packaging.

Non-Returnable Items: Certain goods are exempt from being returned, including perishable items like food, flowers, soap, or candles. We do not accept returns any sale items.

Additionally, the following items are non-returnable:

• Gift cards
• Downloadable software products
• Some personal care items

To complete your return, we require a receipt or proof of purchase.

Please avoid sending your purchase back to the manufacturer.

Partial Refunds: We do not accept partial refunds. In addition, returns beyond 30 days after delivery are also subject to partial refunds.

Refunds Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. If approved, your refund will be processed, 

Late or Missing Refunds: If you haven’t received your refund, please check your bank account. Contact your credit card company and bank if necessary. If issues persist, contact us at hello@venusinsalem.com. 

Sale Items: Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges: We replace items only if they are defective or damaged. If you need to exchange for the same item, please email us at hello@venusinsalem.com.

Gifts: If the item was marked as a gift, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift, the refund will be issued to the original purchaser.

Shipping Returns: To return your product, email us at hello@venusinsalem.com. You are responsible for paying your own shipping costs, and these costs are non-refundable. If you receive a refund, the return shipping cost will be deducted.

Need Help? For any questions related to refunds and returns, contact us at hello@venusinsalem.com. We’re here to assist you in making your shopping experience with us enjoyable and hassle-free.

Thank you for your understanding and for choosing Venus in Salem. We appreciate your trust in our commitment to quality and customer satisfaction.